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Home › Technical Support › HDP5000 Support

Fargo Printer

HDP5000 Support

The Fargo HDP5000 ID card printers use reverse transfer printing technology to produce cards with detailed images and added durability. With options for single or dual-sided printing, several encoding options, and a lamination upgrade, the Fargo HDP5000 printers are used in many medium and large organizations.

Technical Support Topics

How to Enable Dual-Sided Printing on a HDP5000

How to Calibrate a Ribbon Sensor on a HDP5000

How to Calibrate a Film Sensor on a HDP5000

How to Calibrate a Lamination Sensor on a HDP5000

How to Adjust the Print Head Power on a HDP5000

Encoding with the HDP5000

How to Resolve a Card Jam in a HDP5000

How to Resolve Ribbon Error 97 on a HDP5000

How to Resolve Film Error 244 on a HDP5000

How to Enable Lamination on an HDP5000

Incomplete Transfer on the First Few Cards of the Day

Updating Firmware on a HDP5000

How to resolve “Error 14” unable to feed on a HDP5000

How to Resolve Ribbon Error 93 on a HDP5000

How to Adjust the Transfer Temperature on a HDP5000

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What Our Customers Say

View More | Write A Review

Thank you for helping me with selecting the right printer

Hi Jeff, Thank you for helping me with selecting the right printer. I will be using Evolis Primacy 2 for printing cards for my exhibition at the Digital Signage Expo 2024. Each card represents a retailer product, so I expect retailers will need many cards to be printed.

Alexander
28 November 2024

YOUR ARE THE BEST!

Hi Bingmay, YOUR ARE THE BEST! Appreciate you working with me on this. Thank you

Lisa
21 November 2024

You are awesome

Hey Joy, You are awesome, thanks very much.

Kim
5 November 2024

Thank you

Amazing to hear Jeff! Thank you for your additional work with this and I will be ordering a new ribbon shortly to have on hand. Wishing you a lovely week!

Laura
17 October 2024

Outstanding Service

Amazing, thank you. I will let you know as soon as we test them. Thank you again for all your help and outstanding service.

Lindi
17 October 2024

Printed perfectly

I guess I was a little quick on the draw … I think I figured it out. It printed perfectly !!!!! I would like to thank you and your company for all of the assistance and support you have given me. I can now start putting pictures on access cards and sleeping at night.

Joe
17 October 2024

Thank You Avon

Just to let you know, I confirmed with my warehouse that I received the printer, and it is at my desk. I have been away from the office sick this week but will definitely try to get in on Monday to hookup and test. Once I get this operational, I will feel a lot better with pictures on our access cards. If I ever find myself up in Concord I will definitely owe you a beer or two. !!! Thank You.

Joe
17 October 2024

Really appreciate all of your support

Thanks MJ, really appreciate all of your support, you guys are always a great help! In a couple months I would like to discuss purchasing more printers and getting them connected to the network, but I will reach out.

Amanda
11 October 2024

Thank you for the swift action

Hi Joy, Lovely. Thank you for the swift action.

Kurtis
1 October 2024

You guys are the best!

You guys are the best! I truly trust we are in the best hands possible; You have the perfect demeanour for your job and you are going to do great with your company. We will find a solution that works and get this going. Very much appreciated,

Mark
26 September 2024

Fast Service

Hi Joy, Thanks for the fast service as always.

Amanda
18 September 2024

You ROCK!

Hi Joy You ROCK! Thanks Joy, you enjoy your weekend as well!

Donna
16 September 2024

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How many cards will you print a year?

Organizations needing to print less than 25 cards per year may find it more economical to use a card printing service.

Automatically print on both side of the Card?

Dual-sided printers usually cost significantly more than single-sided printers. In some cases a single-sided printer can be used to print both sides of an ID card:

If the back of every card is identical (i.e.: If lost, return to... This card is property of...), you can use a single-sided printer and pre-print a batch of card backs, often using an inexpensive black ribbon. Those cards can be sent through the printer a second time to include customized information on the other side. This method is not recommended for printing on technology cards due to possible damage it could cause to the card.

Even if the back and front is unique for every card, you can print one side of an ID card, flip it over and print the back. This is much more time consuming, and is not recommended for organizations that print a large volume of ID Cards. This method is also not recommended for printing on technology cards due to possible damage it could cause to the card.

Need to use the printer with an Apple MacTM?

Only a few models of ID card printers on the market are compatible with Mac computers.

There is currently not any commercial ID card software that is compatible with Mac computers. If at all possible, we recommend using a PC to manage an ID card system.